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Less than a month
1 - 6 months
1 - 3 years
Over 3 Years
Never used
Once a week
2 to 3 times a month
Once a month
Less than once a month

(1 = very dissatisfied; 5 = very satisfied)

No longer needed it
It didn't meet my needs
Found an alternative
Quality was less than expected
Ease of use was less than expected
Access to the service was less than expected
Customer service was less than expected
Anders, namelijk...

(1 = Definitely not; 5 = Definitely)

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